Managing Change – The New Normal
Improving Organization Performance and Facilitating Organizational Change
1) Understanding why “the old change management” models fail is crucial to achieving the
above objective. Learning to engage your employees in the process of change results in
superior outcomes achieved in less time.
2) The three principles outlined in the presentation go the heart of managing change;
participants will understand how to engage employees in the process of change, how to
connect the team for maximum outcome and create and foster relationships that improve
timely results.
3) The role of leadership is critical to effective change management; every leader must
know how to lead and participate to improve organizational performance and facilitate the
change process. The presentation succinctly addresses the role of any leader, regardless of
organizational position.
4) Every leader must know and understand three “non-negotiable” truths to leading change;
these three truths must occur for effective management of change to improve performance.
About the Presenter:
Craig Juengling brings over two decades of executive level leadership and experience to his profession as a Professional and Executive Coach. His experience is principally in health care administration as a hospital CEO or as a Division President supervising hospital chief executives; he obtained an MBA from Louisiana State University in 1982.
Running his first hospital at age 29, Craig’s responsibilities grew progressively during his years with a Fortune
5000 specialty hospital company; when he left 7 years later, he was responsible for eleven hospitals in seven
states situated in the central region of the country. Later in his career, Craig built Maryland’s second largest
specialty health care system by acquiring competitors and implementing aggressive internal growth strategies.
Over the course of ten years, his company grew from one location with $18 million in annual revenue to eight
locations with nearly $80 million in annual revenue with over 750 employees.
In 2009 Craig made the decision to leave health care and pursue a passion to become a professional and
executive coach. He completed his required post graduate coursework with a college certified by the
International Coaching Federation. Craig focuses his coaching practice to meet the unique challenges of
executives, entrepreneurs and business owners. Through a three part coaching process, Craig improves the
financial performance of his clients by improving their capacity, strategic thinking and business agility.
Craig loves strategic planning and crafting plans necessary to successfully implement key results areas like employee engagement, growth and leadership development. He regularly conducts leadership seminars on Becoming the Employer of Choice, Behavioral Interviewing, Change Management and Emotional Intelligence.
Craig also serves on the faculty of LSU’s Stephenson Entrepreneurship Institute Executive Education Program
and is sought out as a key note speaker for area business conferences.
